Job Title: Assistant Box Office Manager
Responsible to:    Box Office and Sales Manager
Place of Work: Based in the National Concert Hall (NCH) in Dublin
Hours of work: 41.25 hours per week, shifts as agreed, Monday to Sunday This post includes evening and weekend shifts on a rostered basis

The National Concert Hall (NCH) is Ireland’s national cultural institution for music, proudly serving the Irish public since 1981 through live music performances and significant educational and cultural programmes.

Our purpose is to excite, entertain and engage audiences with a music programme that will enhance immeasurably the cultural life of Ireland.

In doing so we present over 1,000 events every year covering music, the arts and education. We are a central hub for some of Ireland’s most exciting music organisations providing residence to nationally significant groups including the RTÉ National Symphony Orchestra, Irish Baroque Orchestra, Music Network/Music Generation, Chamber Choir Ireland and Crash Ensemble.

Our vision is to be a world-class centre for music and a symbol of national pride for Ireland. The ambition of our programme is to engage, surprise and inspire, as well as entertain. Above all, we aspire to share the magic and wonder of live performance and to be enriched by the cultures and ideas we value.

We are more than a venue. We are an international centre for musical performance and a leading voice in Ireland for the development of music and its appreciation. We are focused on scope rather than genre, nation rather than capital – proudly Irish and proudly of Ireland.

The ethos of inclusivity, diversity and equality is at the heart of the NCH.

Exciting strategic milestones in the next few years include the transition of the RTÉ National Symphony Orchestra to the NCH and the delivery of a significant refurbishment programme which will enhance the venue and its facilities considerably.


The post of Assistant Box Office Manager sits within the Box Office and Sales team of NCH, which is an integral part of the Marketing and Communications Department. This Department brings together sales, box office, communications, marketing, audience development, online/digital, public affairs, information, media and press, graphic design and publications for all areas of NCH activity.

The work of the externally-focussed Box Office and Sales team to generate income through ticket sales and to provide excellent customer-centred service to Customers.

The Assistant Box Office Manager is a key member of the Box Office management team. Reporting to the Box Office & Sales Manager, the Assistant Manager is responsible for assisting with the effective management and operation of the Box Office with specific responsibility for day to day management of the call centre.

The role encompasses management of customer service, staff, sales and accounting and ticketing systems and ensures a hospitable, smooth and efficient operation providing the highest level of customer service to all NCH Customers, visitors, internal clients/departments/colleagues and to external promoters and hirers.


This is a permanent and full time position with pension entitlements. Salary scale is €29,609 – €46,891. The role will be offered at the first point of the Executive Officer PPC scale at €29,609.


Should this position be of interest to you, please forward your curriculum vitae of no more than two pages accompanied by a one page case for your appointment to closing date for applications is Wednesday 31st July 2019, 5pm. The NCH is an equal opportunities employer.

Job Description More Info
Date Posted: 9 July 2019
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